Communication Channels

KA

Kiri Admin

We support two channels of communication - Email and Facebook Messenger.

Any messages received on your channels will start creating tickets, which group all of your customers' messages, your replies and information about the request into a single thread. You can also use the Email channel to start new tickets with your customers on your own.

You can use the Email channel to make unlimited Kiri addresses and connect them with your existing email addresses. This way you can either use a Kiri address for all your communication (i.e support@yourbusiness.kiri.ai) or the existing email addresses your customers are used to.

To learn how to set up your Email channel, read our tutorial here.

With the Messenger channel you can connect unlimited Facebook pages that you own.

Want to set up your Messenger channel? We have a tutorial for that too!

Once your channels are set up, all communication is handled via tickets from your Kiri helpdesk. It makes communication a breeze as all of the requester's information is in one place, including

previous messages and automations,
orders - including prices, products, tracking information etc.,
value relative to your other customers,
all of their previous tickets,
any follow ups to the current tickets,
and much more!

Once you, or any other agent, has dealt with the customer's request, you can mark it as solved and focus on your other tickets.

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